Privacy policy and use of information

1. Introduction.

“KO TECHNOLOGIES, S.A.” (hereinafter known as “tunnme” or “The Company”) is identified in the market as a company that operates in the field of information and communication technologies, whose main objective is to make available to the public a platform with technological tools that allow you to request services from different information and learning areas, facilitating the management of search, request, and provision of this type of services through their technological tools. Tunnme is not limited to a specific type of business and, therefore, it may develop any type of opportunity in which it is interested, using its technological tools to carry out its business activities anywhere in the world and from any location, either physically or virtually.
Tunnme is the owner of the technological tools that are related in this Privacy Policy, which is being published by this document so that users of the tools have knowledge of how their information is stored, protected, used, shared, or deleted, as the case may be. It is stated that, for these purposes, the electronic signature that is reflected through the acceptance of this Privacy Policy when creating a user and logging in for the first time under the profile that has been registered is considered valid. The user´s electronic signature may be used at different times in the operational flow of tunnme´s technological tools and from said signature, the acceptance of the determined actions will be validated where appropriate and such validation is required by the user.
Tunnme adopts internationally recognized good practices for the exercise of its electronic and technological activities. In that sense, the rights of users are respected, informing them in the broadest way the obligations related to the protection of the personal data of its users, and for this, it establishes this Privacy Policy.

2. Generalities of this Privacy Policy.

We inform you that Tunnme is a company very committed to respecting people's privacy and complying with international regulations and standards related to the protection of personal data and the rights derived from them. This Privacy Policy has the following fundamental objectives:

Inform the user about the personal data that is collected by other users and providers, the reasons for which they are collected, forms of use, and with which providers they can be shared.
Present the reasons why we use user's personal data in order to provide the best service that we can offer to our users.
Explain in a simple way the rights you have as a user regarding your personal information and the options to which you have access to control said information.

We hope that this policy can give clarity to the user regarding the objectives detailed above and in case of doubts you can direct your requests or requirements directly through the channels that are enabled in the different technological tools of which you are doing use from now on.

3. Rights and preferences. Control option.

For you, as a user of tunnme´s technological tools, to be informed about international standards regarding the protection of your information, we would like to inform you that as a user of our platform, you have the following rights regarding the personal information you enter in our tools.

Right of access: you have the right to be informed and request access to the data that we have collected.
Right of rectification: the right to request that we correct or update your data when it is inaccurate or incomplete.
Right to erasure: the right to request that your data be erased
Right to restrict: the right to request that the processing of some or all of your data be stopped temporarily or permanently.
Right to object: the right, at any time, to object to the processing of your data for reasons related to your particular situation.
The right to object to your data being processed or used for direct marketing purposes, financial analysis of any kind or other that may
Right to data portability: the right to request a copy of your data in electronic format and the right to transmit the data to be used in the service of a provider
Right to not to be subject to automated decision-making: the right not to be subject to decisions that are based solely on automated decision-making, automatic charges, or others, and specifically when the automated decision may have a legal effect on you or produce a similarly important effect.

To guarantee respect for the aforementioned rights, Tunnme establishes different functionalities so that users of its services can configure related preferences, among them, the possibility of not accepting this privacy policy, and therefore it is at the discretion of the company for access to the use of its technological tools.

4. Personal Data and Use

Information required from Tunnme users

Tunnme collects certain personal data through its technological tools. At the time of user creation, personal information is shared and stored for registration purposes. For example, but not limited to, we collect the following information:

Full name
User name
Phone number
Personal Interests
Gender
Date of birth
Email
Profile photography
Country
Language

It is made known to users that Tunnme shares information with providers to guarantee the operational flow of its technological tools. Among the main objectives for sharing this information is to be able to know the user and understand as well as possible their preferences for consumption of services, supporting us in the analysis of the information that is collected through our tools.

Information for providers rending services at tunnme.

Tunnme collects certain personal information through its technological tools. At the time of user creation, personal information is shared and stored for registration purposes. For example, but not limited to, we collect the following information:

Full name
Phone number
Specialties (Which must be related to the client's interests)
Gender
Date of birth
Profile photography
Country where you practice your profession
Resume
Oversight Board Code
Experience
Providers' achievements
Bank account number
Availability hours

Way of sharing information.

To guarantee the operational flow and quality standards in the delivery of Tunnme services, the user is wide aware that their personal information is shared for the following purposes:

Analyze their behavior in the different interfaces of technological tools
Understand your preferences in the use of the platform
Improve the user's experience
Understand the preferences of the use of the service relevant to the operation
The temporality of the use of technological tools

It is stated that, by accepting this privacy policy, the user accepts that Tunnme may use the information of their data for such purposes, however, the safeguarding of the exercise of their rights related to the objection against such purposes is guaranteed. And it is guaranteed that the company will not share such data with providers. Tunnme reserves the right at its sole discretion to allow or not allow the use of its technological tool in case the privacy policy is not accepted.

5. Safeguarding, retention, and deletion of data.

We keep your data as long as necessary to give you the best possible services and for legitimate and essential business purposes, such as maintaining an up-to-date network of users and providers involved in operational processes, making data-driven business decisions about new features and offers, comply with our legal obligations, and resolve disputes. We keep some of your data for as long as a user of the Tunnme Service. For example, we keep a history of the services contracted through tunnme, as well as the amount that was paid in each of them. At your request, we will delete or anonymize your data so that it no longer identifies you, unless we can o are legally required to keep certain data, including in the following cases:

If there is an unresolved issue with your accounts, such as a pending payment on your account or a claim, we will retain the necessary personal data until the issue is solved.
When we are obliged to retain personal data for our legal, tax, accounting, and auditing obligations, we will retain the necessary personal data for the period required by the corresponding law; or
When necessary for our legitimate business interests, such as fighting fraud or to maintain the safety of our users.

6. Cross-border data transfer.

At this stage of the development of tunnme’s technological platform, data may be transferred to United States. However, the company's growth projection contemplates the possibility of opening data transfer channels between various countries around the world, for which the user will be informed on time regarding such changes and treatment that will be given to them when that time comes. tunnme´s servers are in New York City, United States of America.

7. Limitation of Liability and Provider Policy.

To establish the scope of responsibility of both, the user of tunnme’s technological tools and their owner provider, the different specific rules and regulations for the area to which each interested party corresponds will be followed, where there are issued related to responsibilities of a contractual or extra-contractual nature, tax, financial, among others.
For this, the guidelines established in this privacy policy will be followed, and the contractual conditions must be accepted through the documentation signed with the company. Each interested party will be responsible for complying with the requirements that the laws impose on each component. Tunnme Is not responsible for the use made by providers that do not depend on the company on personal data and the protection given to them, much less on the violation of privacy rights and related to the personal information for our users that can be performed by providers.
Tunnme Is a legal entity, subject to the laws that are governed in its country of incorporation. Any action of a judicial, extrajudicial, administrative, or other type must be managed directly and followed in the application of the laws that govern the legal entity of merit. In this sense, the Courts of the country of origin must analyze their competence to receive claims that do not come from it, informing the user that they are exercising the action.

8. Changes and updates.

Tunnme makes periodic efforts to keep improving the standards of its services and provide its users the best experience. For this, the users have been made aware of the treatment given to their personal information and how their data are protected, and the uses for which the company is authorized to process them. In that sense and with the sole legitimate objective of providing better and better experiences, Tunnme may from time to time and sporadically update this privacy policy, for which it may make modifications to it, without this implying a breaking of the right to privacy and the protection of personal data that have been related in this privacy policy. Tunnme undertakes to keep its users informed regarding the changes referred to in this clause. To do this, it will use the channel through which the company has been authorized to communicate information of this type and to obtain the informed consent of its users.

9. Notifications.

The official notification address is established as the one designated by the owner of Tunnme and the affiliated entities through the entry of personal information of users in the company's technological tools.

10. Applicable legislation

It is expressly designated applicable to any relationship that is generated from this privacy policy, the legislation of United States of America (USA), whose laws will be interpreted by the courts of that country, indicating for any conflict expressly its courts which will be competent to resolve any conflict that may arise.