REFUND POLICY

Effective date: May 2026
Operated by: KO Technologies LLC, 8 The Green Ste A, Dover, DE 19901, USA
Contact: [email protected]

1. General Policy

By completing a purchase, booking a live session, or paying a membership fee, you acknowledge and agree that digital content, creator tools, and certain services may be delivered or made available immediately upon payment, and therefore are generally non-refundable except as expressly stated in this Policy.

Payments are processed through third-party payment providers such as Stripe.

Refund processing may depend on the availability and operational status of such providers.

Refunds apply only to transactions completed directly through Tunnme’s checkout system.

This Refund Policy is part of our Terms of Service, and all refunds are subject to the conditions, definitions, and limitations described in those Terms.

2. Refunds for Learners (Content and Services)

1. On-Demand Video Content

When you buy a video on Tunnme:

• You gain instant streaming access to that content from your account.
• Because access is granted immediately upon purchase, refunds are generally not available once a transaction has been completed.

However, we may issue a refund or credit in the following exceptional cases:

• The purchased video is not accessible due to a verified technical issue on Tunnme’s side (not related to the user’s device, network connection, or browser settings).
• The content is defective or corrupted and cannot be streamed.
• The purchased content became permanently unavailable in violation of the minimum access period described in Tunnme’s Terms of Service.
• Accidental purchases reported within 24 hours of the transaction, provided that the content or service has not been substantially accessed, streamed, attended, or otherwise consumed.

Issues caused by the user’s device, browser, operating system, outdated software, internet provider, or local playback restrictions are not eligible for refunds.

Refunds will not be granted for dissatisfaction with the content, teaching style, video quality chosen by the Earner, or subjective expectations not met.

Price changes or promotional discounts applied after your purchase do not qualify for refunds or price adjustments.

Refunds will not be granted for content that has been substantially consumed, streamed, or accessed.

If you believe you qualify for a refund, please contact [email protected] within 14 days of the transaction.
Requests made after that period may not be eligible.

Tunnme reserves the right to reasonably review and verify all refund requests and determine eligibility in accordance with this Policy and applicable law.

1. Live Sessions

For live or scheduled sessions booked through Tunnme:

Refunds or credits may be considered if:

• the Earner fails to attend the session;
• the session is cancelled by the Earner and not rescheduled;
• a verified technical issue on Tunnme’s side prevents the session from taking place.

 

Refunds will generally not be granted for:

• missed sessions caused by the Learner;
• scheduling conflicts;
• internet or device issues on the Learner’s side;
• dissatisfaction with the session content or teaching style.

 

If applicable, Tunnme may offer rescheduling, account credits, or partial refunds instead of a full refund.

 

3. Refunds for Earners (Membership Fees)

Membership fees for Earners (creators) are non-refundable, as they provide access to platform features and hosting services that are activated immediately upon payment.

Refunds or credits may only be considered if:

• You were billed by error (duplicate charge or wrong amount).
• Your account was suspended or restricted without cause during the active billing period.

Cancellation of a membership stops future renewals only and does not entitle the user to a refund for the current billing cycle already paid.

Platform credits, where offered, have no cash value and may be subject to expiration or usage limitations.

To request a correction or refund, contact [email protected] within 7 days of the charge.

4. Chargebacks and Payment Disputes

Filing a chargeback or payment dispute with your bank or payment provider does not automatically entitle you to a refund.
If you initiate a chargeback, your Tunnme account may be temporarily suspended pending investigation.

Fraudulent, abusive, or repeated chargebacks may result in temporary or permanent suspension of the user’s account and access to the platform. Tunnme reserves the right to investigate disputed transactions and take appropriate action in cases of suspected fraud or abuse.

We encourage users to contact Tunnme Support first to resolve any issue before initiating a dispute.

5. Refund Processing

Approved refunds will be:

• Returned to the original payment method used for the transaction.
• Processed within 5–20 business days, depending on your bank or card issuer.

Tunnme is not responsible for delays caused by third-party payment processors or banking networks.

Certain third-party processing fees, currency conversion fees, or transaction costs charged by payment providers may be non-refundable.

If a user’s payment method or Stripe account becomes restricted or blocked, Tunnme may be unable to issue a refund until Stripe clears the restriction.

If the original payment method is unavailable, restricted, expired, or rejected, Tunnme may issue the refund through an alternative method or platform credit, where legally permitted.

6. Content Changes or Removal

If purchased video content later becomes unavailable or is removed from Tunnme:

• You will continue to have at least 12 months of streaming access from your purchase date.
• After that period, content may be removed in accordance with our Terms of Service.
• Refunds are not provided for removals after the guaranteed access period, unless the issue qualifies under Section 2.

 

7. Fraud, Abuse, or Policy Violations

Tunnme reserves the right to deny refund requests in cases of suspected fraud, abuse, or violations of our Terms of Service.
Users who abuse the refund process may have their accounts permanently terminated.

Tunnme may limit, suspend, or deny refund privileges for users who repeatedly request refunds, abuse promotional offers, attempt to circumvent platform policies, or engage in suspicious activity.

 

8. Non-Refundable Situations

Without limitation, refunds will generally not be granted for:

• accidental purchases where the content or service has already been substantially accessed, streamed, attended, downloaded (if applicable), or otherwise consumed;
• failure to cancel a recurring membership before renewal;
• dissatisfaction after substantial consumption of content;
• temporary service interruptions outside Tunnme’s reasonable control;
• issues caused by third-party platforms, internet providers, or device compatibility.

 

9. Contact

If you have questions or wish to submit a refund request, please contact: [email protected]
Include your account email, transaction ID, and a short explanation of the issue.

Refund requests submitted through social media or unofficial channels will not be processed.

Submitting a refund request does not guarantee approval.

Tunnme may request additional information or evidence to investigate a claim.